Which communication skill is most likely to convince patients they have the attention of the dental nurse?

Making eye contact is a fundamental communication skill that significantly enhances the perception of engagement and attentiveness in a conversation. When a dental nurse establishes eye contact with a patient, it conveys openness and a genuine interest in what the patient is saying. This non-verbal cue signals to the patient that they are being listened to and that their concerns are valued, fostering a trusting relationship. It helps in building rapport, making patients feel more comfortable and understood, which is particularly important in a dental setting where anxiety may be prevalent.

In contrast, other behaviors such as folding the arms or standing up during the conversation may signal disinterest or create a barrier, while talking over the patient disrupts the flow of dialogue and can make patients feel unheard. Thus, making eye contact is the most effective way to communicate attentiveness and validation toward the patient.